Michael G Posted December 27, 2010 Report Share Posted December 27, 2010 Have installed 3-PC 2Year license of Immunet 2 (all worked except for Thunderbird email). The Immunet install on one computer suddenly decided it was a "trial version" and was expiring. Re-entered original license key and it responds "Upgrade to Plus has failed!". Uninstalled and reinstalled. Same problem. Called the 1-866-891-4480 Immunet Technical Support number (as directed on all Immunet pages) - was told by "Debashis" that I must pay him for support or if I wanted "free" support as promised on Immunet web-site I must call 1-877-678-2096. I call that number and get a recording which sounds like to company is closed for holidays. I call the Immunet office number and get no answer at all. I call "Debashis" back (in India, I assume) who makes it VERY CLEAR to me that he is not going to help me unless I pay him. ?!@#$%^&* A little further research on the Immunet web-site finds the following: * Free Users: 1-866-891-4480 [wants to be paid] * Plus Users: 1-877-678-2096 [no answeer] Huh?! Can anyone in the online community help me?? Link to comment Share on other sites More sharing options...
Guest Orlando Posted December 28, 2010 Report Share Posted December 28, 2010 Part of our team is at holidays, but this is strange, we need to refresh your key probably, I'll contact Alfred for you. Orlando Link to comment Share on other sites More sharing options...
alfred Posted December 28, 2010 Report Share Posted December 28, 2010 Have installed 3-PC 2Year license of Immunet 2 (all worked except for Thunderbird email). The Immunet install on one computer suddenly decided it was a "trial version" and was expiring. Re-entered original license key and it responds "Upgrade to Plus has failed!". Uninstalled and reinstalled. Same problem. Called the 1-866-891-4480 Immunet Technical Support number (as directed on all Immunet pages) - was told by "Debashis" that I must pay him for support or if I wanted "free" support as promised on Immunet web-site I must call 1-877-678-2096. I call that number and get a recording which sounds like to company is closed for holidays. I call the Immunet office number and get no answer at all. I call "Debashis" back (in India, I assume) who makes it VERY CLEAR to me that he is not going to help me unless I pay him. ?!@#$%^&* A little further research on the Immunet web-site finds the following: * Free Users: 1-866-891-4480 [wants to be paid] * Plus Users: 1-877-678-2096 [no answeer] Huh?! Can anyone in the online community help me?? Cavu, I can certainly help you. Mail me at alfred@immunet.com and I will take care of it for you. Best, al Link to comment Share on other sites More sharing options...
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