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Cannot connect to update Servers Error 503

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When I try to update the I get a persistent error. I have rebooted, uninstalled and re-installed. I have ensure my Win10 machine is up to date. I have three machines where Immunet is installed, and all three report the same issue.

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 A 503 error indicates that the server is not available at that moment. This typically occurs if the server is undergoing maintenance or is simply too busy to handle your request.

I would suggest you wait a day or so and then attempt another update if the server is actually undergoing maintenance.

Also, what build of Immunet are you currently using? To find out simply mouse over "About" located in lower right-hand corner of the UI. Let us know if you continue to encounter this error code.

Regards, Ritchie...

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Hello - For some reason the forums won't let me sign in to my account - but this is user zombunny. Just a quick note to say I have been having this exact same issue for at least 2 days, on Win10 Pro 64-bit with a fresh install of Immunet 6.5.0.11255 (no quarantine or settings data whatsoever backed-up from the previous installation). I also notice that the Immunet home page (but not the IPTray client) says "0 users protected from 0 threats" - I wonder if this is related?

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Are you still encountering that 503 error code now zombunny? If so that's something that will need to be further investigated if this continues with some users. Personally I'm not seeing this behavior but I'm using Win 7 so it makes me wonder if it's a possible bug with Win 10 users only.

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Hello Ritchie, yes still having the same issue. I get the exact same error message, but the ClamAV databases still update as if there's no problem. I also still get cloud detections when I scan my malware archive. I think this issue is simply related to Immunet checking for a new Immunet version. Cloud detection and database updates seem to be unaffected.

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Yes, you are correct there zombunny. That's the portion of the updater that looks for new builds to download & install so this error is not jeopardizing the protection Immunet provides you. Still, it's a nuance to users that should be corrected as soon as possible in my view.  Thanks much for your update on the issue.

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I have sent a support dump on this issue. I initially thought it might be caused by my custom hosts file, but I have ruled this out (I restored the stock Windows hosts file, rebooted, and the problem persists).

Another unusual feature of my installation is that I regularly stop the Immunet services, copy assorted custom databases into the ClamAV folder, then restart Immunet. I doubt this would cause issue (it hasn't in the past), but may make it difficult to interpet the logfiles!

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Mmm. Another Win 10 user encountering this 503 error.

There is definitely a developing pattern going on here since no other Immunet user that has Win 7, 8, 8.1 or supported Server platforms has reported this.

I'm going to send the admin Rob. Turner a PM regarding this issue for you guys to see if he can look into this for you.

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I am already in discussion with Rob as he had spotted this thread :) 

Nothing odd was found in my log files, which leads me to conclude a recent Windows update has broken something yet again. It's getting that ridiculous, I've actually ditched all my Windows installations apart from one, which I need for a single piece of technical software. I also even use GNU/Linux at work nowadays unless I have to reboot to use a specific proprietary tool. The AV is managed at work, but I've noticed that out of all the machines, it only ever tends to break on the Win10 ones, and even then it's only after an update. Coincidence? I think not!

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Thanks for letting me know that you & Rob are in contact. Just wanted to make sure he was aware of the situation by the PM I sent.

I hope you're allowing security patches to be installed. That's important for any supported Microsoft platform.

If it is some sort of conflict with a Win 10 update it certainly won't be the first one we've encountered.

That's the reason I have yet to upgrade to Win 10 from 7. I'm waiting for the end of Microsoft's support for Win 7, at the end of this year, for the simple reason that I'm hoping most of the serious bugs with 10 have already been rectified.

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Hi all, I am indeed working on debugging this.

A quick trouble shooting test for anyone on the thread have update issues is to try to browse to each of the url's below.   They should all show something in a browser window or prompt you to download and save an executable.  Don't bother saving or installing  them,  Immunet will  get do that automatically for you if needed.  This step just proves Immunet will be able to connect to all the resources it might need.

1)
https://mgmt.consumer.amp.cisco.com/health/

2)

update.immunet.com/updates/protect/update-6.5.0-64.xml

3)

https://sourcefire-apps.s3.amazonaws.com/fireAMP/windows/6.5.0.11255/Release-Logging/installer-univ-tcp-injected-ExprevDisabled.exe

4)

https://orbital-88fcda36-e81e-9b43-6085-5f5d6054dc22.s3.us-west-2.amazonaws.com/consumer-ampwin-setup-0.9.3.exe

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@Rob.Turner I can confirm that I can either see text or get a download prompt for every one of those links supplied.

@ritchie58 Don't worry, I of course still allow Windows updates on my internet-connected machine. I have Pro so am fortunately able to defer any non-security updates for up to a year, which I recommend everyone should do before their PC gets bricked. It gives Microsoft a good chance at fixing the worst of their problems before their "improvements" reach your machine - unless the next broken update they release without testing just happens to be a security one...

As a side note, When your Windows 7 reaches end-of-life, one option would be to just have a dual-boot scenario: Switch to GNU/Linux for anything that requires the internet, and keep your unsupported Win7 installation as-is, unpatched, for any obscure software you might still need to run occasionally, but can't get on GNU/Linux. You'd just need to keep the Windows 7 installation offline, for instance by disabling your network interfaces in the device-manager, or unplugging your network cables. I'm aware there's a learning-curve, it's a matter of personal taste, and It's not possible for everyone, but I'm about 90% of the way there. I used to dual-boot and value both OSs for their respective qualities, but I'm rapidly getting to the point where I just need to get the work done and Windows now gets in the way of that for me.

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Thanks for your advice zombunny. That would be an interesting option to use a duel-boot configuration. I didn't even think of that. I know I do have a few dated software programs that I still like to use but would definitely be incompatible with Win 10.

Even if I deleted a bunch of stuff I still wouldn't have enough free disk space on my current C:\ drive to create a partition and install another OS but I could buy an additional hard drive and just switch my mobo's BIOS first boot device setting when I want to still use Win 7 . I'll definitely give that some thought dude!

Glad to hear you are allowing security updates to take place. I was worried for your system's security if you were not allowing those.

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