Downloading Product Problem - Detected x64 Platform Downloading Installer ... Download failed. Please check network connectivity and retry.

[Amydala]

Hi! I am a new fan of ClamAV as it just helped me clean a Bootkit yesterday that was eluding every other single AV product for months. I really want to install Immunet now but am hitting a roadblock attempting to download on my newly installed "clean" machine. The installer attempts to download the products but no matter, I get the following error. This started before I installed any other products on my system. In fact, after I installed my NIC card drivers, your program was the first I attempted to install. I've since added Webroot so I'm not flying without a net but the error remains the same.

Detected x64 Platform
Downloading Installer ...
Download failed. Please check network connectivity and retry.
Completed

I am able to install other products without problems. So it's not an internet connectivity problem on my end that I can see unless you are using some strange protocol that I have turned off.

Hopefully you can shed some light because quite honestly after months of suffering a bootkit, I really want something I can trust.

I'm running Windows 8.1 Prof 64bit

Edited October 27, 2019 by Amydala

[Amydala]

I answered my own question. It was Firefox causing the issue. After some snooping this forum, I found that some users were having similar problems with updates. I couldn't connect to one of the test links you provided:
https://sourcefire-apps.s3.amazonaws.com/fireAMP/windows/6.5.0.11255/Release-Logging/installer-univ-tcp-injected-ExprevDisabled.exe
 

Changed my default browser to IE and boom, it worked. FYI for those hitting that problem. might be a work around.

[ritchie58]

Hello Amydala,

Could you tell us what version of Firefox you were using? There could be a bug that may need investigating regarding the FF browser.

I also encountered an incident while using Firefox where web pages started to load really slow then not at all. During that time Immunet's sys tray icon was showing "constant" activity, like it was continually scanning something.

Since FF is my favorite browser I had to uninstall Immunet. Plus with the 6.5 beta and this newest 7.0 build I was starting to get a CMOS data_pool error Blue Screen Of Death (BSOD) with more frequent regularity! Very troubling!

Sometimes a simple reboot was all that was needed but not always, if the CMOS data got irrevocably corrupted then it took more than a little effort to get the computer to function.

At first I thought this CMOS error was, understandably, a hardware issue since my rig is getting a little long in the tooth.

I'm sorry to say that after uninstalling Immunet FF works just fine again and no more data_pool errors either.

It's never fun having to open up the case, pop the lithium-ion button cell out & use a mobo pin jumper to completely clear the CMOS memory, then after re-inserting the battery, putting the jumper back to it's default position on the mobo, putting the case back together & after restarting having to reset all the BIOS settings again. I find this a very tedious procedure.

I think this new build still may need a little work! If a fix can be found & pushed to users or a completely new build is rolled out I really have no other choice but to leave it uninstalled for now. Bummer!

[Amydala]

On 10/27/2019 at 9:25 PM, ritchie58 said:

Hello Amydala,

Could you tell us what version of Firefox you were using? There could be a bug that may need investigating regarding the FF browser.

I also encountered an incident while using Firefox where web pages started to load really slow then not at all. During that time Immunet's sys tray icon was showing "constant" activity, like it was continually scanning something.

Since FF is my favorite browser I had to uninstall Immunet. Plus with the 6.5 beta and this newest 7.0 build I was starting to get a CMOS data_pool error Blue Screen Of Death (BSOD) with more frequent regularity! Very troubling!

Sometimes a simple reboot was all that was needed but not always, if the CMOS data got irrevocably corrupted then it took more than a little effort to get the computer to function.

At first I thought this CMOS error was, understandably, a hardware issue since my rig is getting a little long in the tooth.

I'm sorry to say that after uninstalling Immunet FF works just fine again and no more data_pool errors either.

It's never fun having to open up the case, pop the lithium-ion button cell out & use a mobo pin jumper to completely clear the CMOS memory, then after re-inserting the battery, putting the jumper back to it's default position on the mobo, putting the case back together & after restarting having to reset all the BIOS settings again. I find this a very tedious procedure.

I think this new build still may need a little work! If a fix can be found & pushed to users or a completely new build is rolled out I really have no other choice but to leave it uninstalled for now. Bummer!

Sure thing. It's the latest production: 70.0 (64-bit)
https://www.mozilla.org/en-US/firefox/70.0/releasenotes/?utm_source=firefox-browser&utm_medium=firefox-browser&utm_campaign=whatsnew

Though now I am also wondering if it wasn't related to a proxy problem left over by a virus. I've been fighting a nasty rootkit/bootkit trojan on my in home network (put there by a former resident). I'd like to formally announce my strong dislike of UEFI boot records. That road of good intentions has caused me many sleepless nights.