Jump to content
carolannh

I, Too, "can't Do Nothing With My Immunet"

Recommended Posts

I noticed my Clam AV hasn't run since 11/30. I tried to schedule regular scans but it said "You Can Not Scan at This Time" (sic). Also, "Immunet Protect is not running. Please restart the Immunet Protect service and retry."

 

So I searched the forums and found something about start-run-cmmd etc but failed at this enterprise. I am using Firefox, not IE, if that is relevant. Any advice?

 

Thanks,

Carol

  • Like 1

Share this post


Link to post
Share on other sites
Guest Orlando

Start --> (in the search) type: "services.exe" (send) --> Search "Immunet" then chose restart and check if it is on autmatic and (if you have Plus) "Tetra threat scanner" chose restart and check if it is on autmatic.

 

Now open Task Manager ctrl+shift+esc and check if are running: "iptray.exe" and "agent.exe". Then tell me the results.

 

Welcome,

Orlando

Share this post


Link to post
Share on other sites
Guest Orlando

The reboots may be the cause, but my last advice was that restart service, which restart with a reboot, so the solution is also yours.

 

Orlando

Share this post


Link to post
Share on other sites

I have the same problem. Sometimes, after booting my Windows on, logging into system and opening Immunet interface, i see this:

 

20fxbu1.jpg

after clicking on grayed "Scan Now" button. Text on pop-up says "Immunet 3.0 is turned off. Restart Immunet 3.0 and try again". Usually rebooting system or restarting service helps, but why this issue happens? I see this error every third boot.

Share this post


Link to post
Share on other sites

I too see this happen on rare occasions but not nearly as frequently as you are. Here are some tips that might help. Do you have a lot of startup programs when Windows boots up? Only allow programs or processes that absolutly need to be start up programs. This can decrease boot time significantly and helps with un-needed start up programs conflicting with other programs you want to start. Keep your system free of junk files by removing them with a good cleaner such as CCleaner. Use a good registry cleaner too and use it at least once a week. I use Wise Registry Cleaner for that. Lastly, keep your hard drive defragmented. I use Puran Defrag 7.5 and run it on a daily basis. Also, Puran Defrag has a boot time defragger option that works quite well. Another option when this occurs is to right click on Immunet's System Tray Icon, select "Hide Tray Icon", and then click on the Desktop or All Programs Icon to relaunch the GUI or you can use CMD commands. Type: net stop immunetprotect, wait about 10 seconds, then type: net start immunetprotect. This will relaunch agent.exe. Most of the time one of these methods works, sometimes it doesn't. When it doesn't a full re-boot is necessary. I hope this helps. Regards, Ritchie...

Share this post


Link to post
Share on other sites

I too see this happen on rare occasions but not nearly as frequently as you are. Here are some tips that might help. Do you have a lot of startup programs when Windows boots up? Only allow programs or processes that absolutly need to be start up programs. This can decrease boot time significantly. Keep your system free of junk files by removing them with a good cleaner such as CCleaner. Use a good registry cleaner too and use it at least once a week. I use Wise Registry Cleaner for that. Lastly, keep your hard drive defragmented. I use Puran Defrag 7.5 and run it on a daily basis. Also, Puran Defrag has a boot time defragger option that works quite well. Another option when this occurs is to right click on Immunet's System Tray Icon, select "Hide Tray Icon", and then click on the Desktop or All Programs Icon to relaunch the GUI or you can use CMD commands. Type: net stop immunetprotect, wait about 10 seconds, then type: net start immunetprotect. This will relaunch agent.exe. Sometimes this works, sometimes it doesn't. When it doesn't a full re-boot is necessary. I hope this helps. Regards, Ritchie...

 

Thanks for reply. But why this issue happens? Some hidden bug in Immunet code, you can't find/repair?

Share this post


Link to post
Share on other sites

I don't have an exact reason why this happens because I'm not involved in development but if you try the tips I just mentioned that should help. Worth a shot, right?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...