xxooss Posted February 5, 2011 Report Share Posted February 5, 2011 when I click to choose an action, like to update or scan, after the task is finished I can not close the window and have to exit the entire program. any ideas? it is the secondary window that stays persistent. Link to comment Share on other sites More sharing options...
millard@immunet.com Posted February 5, 2011 Report Share Posted February 5, 2011 when I click to choose an action, like to update or scan, after the task is finished I can not close the window and have to exit the entire program. any ideas? it is the secondary window that stays persistent. What Operating system & version of IE are you using? I know we had some issues with some Korean versions. Also what version of the product do you have installed? Link to comment Share on other sites More sharing options...
xxooss Posted February 5, 2011 Author Report Share Posted February 5, 2011 What Operating system & version of IE are you using? I know we had some issues with some Korean versions. Also what version of the product do you have installed? windows XP professional SP3 2.0.17.31 I use firefox but the version of IE on my system is 8.0.6001.18702 Link to comment Share on other sites More sharing options...
millard@immunet.com Posted February 5, 2011 Report Share Posted February 5, 2011 windows XP professional SP3 2.0.17.31 I use firefox but the version of IE on my system is 8.0.6001.18702 Please send a support snapshot (http://support.immunet.com/tiki-read_article.php?articleId=10) to support at immunet.com. Link to comment Share on other sites More sharing options...
xxooss Posted February 5, 2011 Author Report Share Posted February 5, 2011 Please send a support snapshot (http://support.immunet.com/tiki-read_article.php?articleId=10) to support at immunet.com. tried but wont let me log in...weird says error invalid user name. strange because i have to log in to post here Link to comment Share on other sites More sharing options...
millard@immunet.com Posted February 5, 2011 Report Share Posted February 5, 2011 tried but wont let me log in...weird says error invalid user name. strange because i have to log in to post here Sorry, I meant email the diagnostics file to support@immunet.com Link to comment Share on other sites More sharing options...
xxooss Posted February 5, 2011 Author Report Share Posted February 5, 2011 Sorry, I meant email the diagnostics file to support@immunet.com done...thank you! Link to comment Share on other sites More sharing options...
xxooss Posted February 6, 2011 Author Report Share Posted February 6, 2011 done...thank you! for those that might be having similar problems if you choose to hide tray icon the bug is fixed temporarily. waiting for the version upgrade to see if that fixes completely. Thanks again for the prompt attention given to me and the wonderful support. Link to comment Share on other sites More sharing options...
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