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Gary Burkman

Computer is Hacked

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I ran the immunet virus scan and it did not detect anything.  However I have background processes that have no property selection available. Most of my processes are disabled or do not have permission. Chrome and Microsoft Edge have been corrupted.  Any suggestions?  Thank you

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Hi Gary, sorry to hear about your current predicament! 

I would assume you already tried a previous System Restore point with no luck.

Have you tried to run Immunet in Safe Mode yet? If not, enter "Safe Mode with Networking" and run a Full Scan of all your drives on your machine.

If running Immunet in Safe Mode produces no positive results may I suggest you try Emsisoft Emergency Kit. These free series of tools are great at cleaning an already infected machine. https://www.emsisoft.com/en/home/emergencykit/

Some types of malware won't let you successfully download or install any new anti-malware software. So you may need to use a friend or relative's computer to download Emsisoft Emergency Kit. Then make sure you update the software and then upload it to a USB flash drive. After entering "Safe Mode without Networking" on your machine plug in the USB device and run the scanning tools.

There are some great tutorial videos on YouTube you can view prior to using the software too! Just type in Emsisoft Emergency Kit in YouTube's search bar.

I always keep a current copy of EEK on a USB device myself just in case.

If none of these things are successful there a few other things to try but, worst case scenario, you may have to format your Operating System again. I hope your machine came with the original OS install disk, you may eventually need it.

If you need any further assistance or instructions feel free to add an additional thread to this topic.

Best wishes, Ritchie...

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