dovzamir Posted February 12, 2011 Report Share Posted February 12, 2011 I recently experienced a hard disc failure. My failed disc was replaced (under warranty) but reinstalling my clamav license doesn't work. I get the message in the attached file... I have seen a few similar problems here in the forum, but no solution in them. I opened a case with support through the web site. I got back an email asking me to call a very expensive intl number but after ten minutes of talking to the technician in India, he gave me a different number to call. Problem is, this is not only another expensive intl call for me, it not a 24/7 number, and it's 9 hours earlier than my time zone, so it isn't a viable solution. I think buying a new license would have been cheaper than all these "toll free" numbers. Any ideas where to go from here? Link to comment Share on other sites More sharing options...
alfred Posted February 12, 2011 Report Share Posted February 12, 2011 I recently experienced a hard disc failure. My failed disc was replaced (under warranty) but reinstalling my clamav license doesn't work. I get the message in the attached file... I have seen a few similar problems here in the forum, but no solution in them. I opened a case with support through the web site. I got back an email asking me to call a very expensive intl number but after ten minutes of talking to the technician in India, he gave me a different number to call. Problem is, this is not only another expensive intl call for me, it not a 24/7 number, and it's 9 hours earlier than my time zone, so it isn't a viable solution. I think buying a new license would have been cheaper than all these "toll free" numbers. Any ideas where to go from here? Sure, mail me directly at ahuger@sourcefire.com with your key and I will fix it for you right now. Link to comment Share on other sites More sharing options...
alfred Posted February 12, 2011 Report Share Posted February 12, 2011 I recently experienced a hard disc failure. My failed disc was replaced (under warranty) but reinstalling my clamav license doesn't work. I get the message in the attached file... I have seen a few similar problems here in the forum, but no solution in them. I opened a case with support through the web site. I got back an email asking me to call a very expensive intl number but after ten minutes of talking to the technician in India, he gave me a different number to call. Problem is, this is not only another expensive intl call for me, it not a 24/7 number, and it's 9 hours earlier than my time zone, so it isn't a viable solution. I think buying a new license would have been cheaper than all these "toll free" numbers. Any ideas where to go from here? No need to mail me, I found your key and it's been reset. You should be able to install with no issues now. al Link to comment Share on other sites More sharing options...
dovzamir Posted February 16, 2011 Author Report Share Posted February 16, 2011 No need to mail me, I found your key and it's been reset. You should be able to install with no issues now. al Thanks, it works now. Link to comment Share on other sites More sharing options...
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