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Clam Engine Interfering With Rhaposdy Music Service


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I found out today the ClamAV detection engine is causing an error in Microsoft Visual Runtime C++ 2005 Redistributable Library component and Rhapsody will not load. With the ClamAV engine turned off the program loads and functions normally. I put Rhaposdy's program files in the exclusion list and that had no effect.

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Here is a copy of the Runtime error report: Problem signature:

Problem Event Name: APPCRASH

Application Name: rhapsody.exe

Application Version: 4.0.5.337

Application Timestamp: 4c2cb606

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdbdf

Exception Code: e06d7363

Exception Offset: 0000b727

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0399

Additional Information 2: 0399faae32c8ff17615ec9af49500b46

Additional Information 3: c321

Additional Information 4: c3212830e716bb5e2991e55e3e325e44

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Here is a copy of the Runtime error report: Problem signature:

Problem Event Name: APPCRASH

Application Name: rhapsody.exe

Application Version: 4.0.5.337

Application Timestamp: 4c2cb606

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdbdf

Exception Code: e06d7363

Exception Offset: 0000b727

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0399

Additional Information 2: 0399faae32c8ff17615ec9af49500b46

Additional Information 3: c321

Additional Information 4: c3212830e716bb5e2991e55e3e325e44

 

We're having iTunes issues too. Please do two things:

1) Go to Settings and enable "Blocking Mode" and try to use rhapsody. We may be holding onto a handle too long.

2) Send me a support snapshot

I'll try to reproduce this today.

--Millard

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