Tony Tea Posted February 16, 2011 Report Share Posted February 16, 2011 I have been running Immunet Plus 2 successfully for quite sometime and recently upgraded to V3. Problems began immediately - all history/ quarantined etc vanished! and after all the scans I did - the middle icon remained yellow with the message 'not secure -fix it!' Reading on the forum I saw advice to someone else to reinstall. When I tried this - it wouldn't install because 'Immunet 3 is already on this computer' So I uninstalled and started from scratch. I was asked if I already had a serial key which I then used - completed the install, only to find I am now on the free version only and need to purchase a further key to get back what I have already paid for!! In fact I should have 140 days left!! Not good Immunet. Link to comment Share on other sites More sharing options...
millard@immunet.com Posted February 16, 2011 Report Share Posted February 16, 2011 I have been running Immunet Plus 2 successfully for quite sometime and recently upgraded to V3. Problems began immediately - all history/ quarantined etc vanished! and after all the scans I did - the middle icon remained yellow with the message 'not secure -fix it!' Reading on the forum I saw advice to someone else to reinstall. When I tried this - it wouldn't install because 'Immunet 3 is already on this computer' So I uninstalled and started from scratch. I was asked if I already had a serial key which I then used - completed the install, only to find I am now on the free version only and need to purchase a further key to get back what I have already paid for!! In fact I should have 140 days left!! Not good Immunet. Tony, * I've reset your license key, please try using it now. It should put you back in Plus mode. * Unfortunately the History had to be removed during upgrade. * If you're still in Yellow after the scan, please email your diagnostics file (http://support.immunet.com/tiki-read_article.php?articleId=10) to support@immunet.com --Millard Link to comment Share on other sites More sharing options...
Tony Tea Posted February 17, 2011 Author Report Share Posted February 17, 2011 Thank you kind sir for acting so promptly! All is fine again, running well & secure. After reading about the conflicts caused by running tetra and clam together - I have decided to disable clam for now. Thanks again Link to comment Share on other sites More sharing options...
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