Unable to install definition updates

[FoxFerox 1]

Hi,

I have ClamAV and definition updates enabled but when I click on "Update Now", the definitions don't update any longer (error: unable to install updates). It worked before and I installed Immunet on a fresh system. I tried with Firewall disabled, restarted my PC and also reinstalled Immunet, get the same result

screenshot showing error

PS:Does Immunet still get definition updates for the ETHOS and SPERO engines?

PPS: How do I delete old attachments, can't upload new images to this post?

[ritchie58 426]

Hi FoxFerox,

It could be that the servers were really busy at that time. Try updating tomorrow to see if the same thing happens. Also make sure that any other security software you may be using is not blocking or interfering with any of Immunet's processes. These are sfc.exe, iptray.exe, cscm.exe and freshclam.exe.

The ETHOS & SPERO engines don't use downloaded malware definitions in the traditional sense since everything is handled in the cloud.

Don't have a clue as to why you couldn't upload that image to your post. 

If you continue to see this issue would you be willing to do some troubleshooting? This would entail using the Verbose Tray Notifications feature for a few days and uploading a Support Diagnostic Tool report for the Admin. Rob. T to take a look at.

Cheers, Ritchie...

[FoxFerox 1]

Indeed, definition updates are working again. Thanks!

And do you know how to delete old images in the forum. I have a 500 kb limit and couldn't find a way to delete images.

[ritchie58 426]

Yeah, it must have been a temporary server issue with ClamAV.

I still can't find a reason why you can't upload any images here on this forum unless you're doing something wrong.

That maximum image restriction is for each individual posting and not the entire amount of images you have posted in the past.

After you drag & drop or manually choose an image file you need to make sure you click on the little + icon, located at the bottom left side in the Uploaded Images window that will appear, to insert the image to your post (see example image, no joke intended). Then all you need to do is click on Save.

Cheers, Ritchie...

 

 

 

 

[FoxFerox 1]

Please see my post further below, did a mistake, sorry

Edited April 17 by FoxFerox

[FoxFerox 1]

It's working when I use image url now. I guess case is solved now. I simply can't upload directly. By the way, here's a screenshot of my upload limit for pics below. I only have half a megabyte and I'm actually bit over that quota. I guess my account has a bug:

[ritchie58 426]

I might have a possible explanation for what's going on. Unless you want to use a URL site to display your image (which isn't against the rules), you need to directly download the image file to your own computer, so the actual image file path exists that Immunet can read with your own rig.

Stay healthy bro, Ritchie...

[FoxFerox 1]

I see, thanks Ritchie.

Take care

[4tygrit 0]

I am having the same issue. I have SuperAntiSpyware and run a proxy. Even when I shut both apps down the updates for Immunet fail. Please advise.

As a work around, is there a way to manually download the updates?

Thanks,
4tygrit.

[ritchie58 426]

Hi 4tygrit,

You're not the only one experiencing update problems with Immunet presently. After folks upgraded to version 7.2.8 the UI cloud stats no longer displayed correctly and also there's reports of Immunet not letting updates to be installed. Your guess is as good as mine as to why these issues are not being looked into in a timely manner!

The admin. Rob T. was helping out on the forum but he's been M.I.A. for more than a month now.

There's only so much I can do being the moderator for this site. These issues need to be looked into on the server side of things. Something I can't do.

"It's really starting to bum me out that support for Immunet is seemingly being completely neglected at this time to be perfectly honest with you!"

Regards, Ritchie...
 

 

 

 

[Frank_ 10]

Hi 4tygrit

i've the same update problem with the main.cvd file in a other post.
To update immunet i've download ClamAV Portable (doant forget to get Updates in ClamAV).

Stop the Immunet Service
Delete in "C:\Program Files\Immunet\clamav\0.1......" the file main.cvd and daily.cvd
copy the main.cld and daily.cvd files from "...\PortableApps\ClamWinPortable\Data\db" to "C:\Program Files\Immunet\clamav\0.1......"
Start the Immunet Service again

 

[FoxFerox 1]

Thanks, worth a try. I don't worry too much about ClamAV as the cloud-based AV engines are working.

 

[Frank_ 10]

Here the solution i found last hour.
Immunet need to update to new version of clamav, clamav stop updating database files with old ClamAv version.

 

[MeAsking 0]

in my case, the updater window says t hat its "up to date", but the main window maintain the message "Not Updated", I have tried these three things:

1. Restart several times: problem persists.

2. Re-Install the Program: after a couple of days, the message "Not Updated" in the main window started appearing again.

3. Full unninstall and fresh Install: after a couple of days, the message "Not Updated" in the main window started appearing again.

Any idea of what can be? is my computer safe or not? 

Edited June 4 by MeAsking
misspelling

[ritchie58 426]

Hi guys,

This update issue and the cloud stats not displaying correctly is supposed to be fixed when a new bug fix build is rolled-out sometime this month. I don't have an exact tentative date unfortunately.

[FoxFerox 1]

thanks for the update. updates do work for me but cloud stats say 0 people protected from 0 threats

[PapaTango 0]

Please excuse my contribution as a newbie using Immunet for the first time.  Downloaded, updated and ran it a few days ago no problem.  Just tried updating & scanning again today and the message says cannot connect to the internet.  I have v5.0.2.10301 on XP.  Am I not using it correctly?

[ritchie58 426]

Hello PapaTango,

You're still using Windows XP? That OS has not been supported by Microsoft for years!

Immunet's version 5 is no longer supported and will not receive regular updates. Unfortunately newer versions of Immunet is not compatible with XP either.

I would suggest you upgrade your OS to Win 8, 8.1 or 10 or if your computer doesn't have the system resources to upgrade then consider purchasing a new computer.

XP leaves you vulnerable to hackers, viruses & malware since no new security patches have been issued by Microsoft for quite some time.

[PapaTango 0]

Thank you for your rapid response.