"Not Updated"

[nheimler]

Installed the latest version on May 13th.  Said everything is fine until today.  It gives me a Not Updated in the GUI for the "Last Updated".  I've clicked Update Now and Fix it.  Even after some reboots still says Not Updated.

[ritchie58]

By my own observation, it's not unheard of for the Immunet servers to become temporarily congested with traffic on rare occasions. Try waiting a day and then see if the same behavior persists would be my advise at this time.

Regards, Ritchie...

[nheimler]

Waited a day still the same.  I saw another post about the number of people protected "bug" and this same response about congested servers for that issue too.  I get this is open source backed by Cisco.  I would think the servers would be a little more robust.  I work in IT and saw this come up on Majorgeeks as a new version.  Knowing Cisco had something out there and this is community based, I thought I would give it a try to see if it's worth recommending to any of my clients.  I see it has potential, but things like this worry me.  Not to mention it no longer has the ask me feature that previous versions did.  Oh well, thanks for the response!

[Kentw]

For over a week, my wife's computer has shown the same issue but need to be updated, since the new version was downloaded. It says its updated when I click "Fix It". Deleting and reinstalling or rebooting doesn't fix the issue. Other 2 PCs and 2 laptops are fine using the same network. My PC has a different issue, for over a year it always says its never been scanned... Minor issues, but seems to work nicely.

[ritchie58]

Thanks for the additional feedback guys. Much appreciated! Yeah, I also think there's something else going on as far as this recent update issue is concerned!

If it's associated with the (still unresolved) issue with the cloud stats not being displayed correctly since the release of version 7.2.8 is a "troubling hypothesis!" I guess one can't rule that coloration out at this time given the current circumstances.

I wish a dev or admin could shed some light on this/these issue(s) too!

Best wishes, Ritchie...

 

[jdurand]

Guess it's time to try the manual ClamAV update.  All computers here stop at 22% downloaded, they try again but never get past 22%

What's bad is I've also got this on computers at a remote location, it's a financial office so I have to travel there and get people off each workstation to make updates.

 

 

 

[jdurand]

I just tried the above on two computers here in the office, SUCCESS!

 

I also noticed that both computers had two versions of ClamAV installed, I used rmdir to kill the oldest.   I had almost forgotten about using xcopy, my buddy and I wrote and EARLY version of that back in the MS-DOS on floppy days.  I wonder if it's still our code?

Glad my work computer is Linux, there's some crazy things in there but nothing compared to Windows.

[cisco90]

uninstall , reboot , install. fixed it all for me. 

[Sam042955]

Thanks Frank__. I was able to follow the clear steps you provided and successfully complete the process. Now...in the bottom right hand square section...it says "Up To Date" with a green circle/check mark. Before it had a yellow circle/exclamation mark stating the last update was 5/12/20 and a "Fix It" admonition. Thanks a lot man. It was really bugging me. Nothing worse than an A/V program that's out of date. Unacceptable.

Edited June 2, 2020 by Sam042955

[Sam042955]

8 hours ago, Frank_ said:

The update problem and the outdated ClamAV is not the only thing that worries me.

Does the cloud work or not, I can't check it?
(0 people protected, 0 threads)
I don't get pop-up information about unsuccessful or successful updates.
No popup information about program updates.
No popup information when a virus is found.

When I scan a folder / file in the context menu in Explorer, nothing happens.
I honestly don't feel like testing with Eicar anymore whether a scan is carried out or not.

If Cisco is no longer interested in further developing or at least maintaining Immunet, then it would be better and safer for users and the Internet if they close https://www.immunet.com.

Whatever the reasons, Cisco knows them and should also inform their "non-paying" customers about this offer.

It's done for me, I'm testing others.

At the moment...
EOL

Frank

Good points Frank. If you find a viable alternative please post. I've tried several other A/V programs and found them all to be lacking in one form or another. The robust ones are memory and system hogs and the light ones are iffy protection-wise. I thought Immunet was the solution but they seem to have decided to rest on their laurels and we're paying the price -- even though the program is free. I'd rather pay for a product that works well than get a product for free that ends up costing in other ways in the end. A/V is nothing to muck around with, IMO. (I'm looking at Webroot ($44.99 for 1 year/3 devices) and Panda Free.)

Edited June 2, 2020 by Sam042955

[Sam042955]

Thanks Frank. Well...at least we might be on the same page with Panda Free. I tried Kaspersky and found it to be a non-stop promotion campaign for their more costly versions and promptly uninstalled it. Years ago I remember getting a Webroot disc free with the purchase of something at Best Buy but never installed it. It recently got good reviews for low system resource usage so that might be an option. Ironically, I had decent success with M.S.E. but since Windows 7 is no longer supported, and I'm using Windows 7, I'd read that even though M.S.E. is still getting definition updates, M.S.E. itself is no longer supported either so I need an alternative.

Somewhat as an aside...over a decade ago I decided that while it's a bit cavalier, I actually preferred to make routine system backups and not really concern myself about infections. I used M.S.E. and the Windows Firewall and that was it. If/when something went south I broke out my Paragon rescue disc and restored my computer from a backup. To a certain extent I still take that approach, so for me it's not essential that I have the best a/v protection, just one that doesn't hinder the performance of my computer/laptop.

Edited June 2, 2020 by Sam042955

[IOSPro]

On 5/28/2020 at 11:04 AM, Frank_ said:

Thanks Frank, the Solution worked for all 5 of our home PCs.  [UPDATE - it worked once, no signature updates since]

Solution 1

1. Download clamav-0.102.3-win-x64-portable.zip from https://www.clamav.net/downloads#otherversions
2. Stop the Immunet Service --> net stop ImmunetProtect_7.2.8
3. Delete old Database files bytecode.c*, daily.c*, main.c*, lastupd and update.log
4. Extract the files to C:\Program Files\Immunet\clamav\0.102.1.76
5. Start the Immunet Service --> net start ImmunetProtect_7.2.8
6. Start Immunet, Click on Update Now and wait a moment (if Update does not start repead it after a min.)

The download location is configuratet in the file freshclam.conf, if you need to use a other mirror change it in this file.

 

Edited June 8, 2020 by IOSPro
new status

[Sam042955]

Aside from the update issue(s) I was put off by the fact that when I did a custom scan with Immunet it really cooked my CPU core temp(s) and ran it often at close to or at 100%. Also, the fact that the cloud stat still showed "0 People Protected" was a cause for concern. So I uninstalled Immunet and installed Panda Dome Free. There are some of the usual "prompts" (nagware) for their paid versions but nowhere near as bad as with Kaspersky. I ran a full "C" drive scan and the CPU usage was in a much more manageable range, and the CoreTemp stats were at least 25 degrees (F) lower than with Immunet. Panda found what I consider to be a false positive  PUP (Uninstaller Pro v. 12) but I'm going to do more research on that. In the meantime I took it out of quarantine. For me, Panda might just be one of those "set it and forget it" A/V programs. Time will tell.

[Sam042955]

5 hours ago, Frank_ said:

If you have a temperature problem with 100% CPU load, then it is time to clean the fan and apply new thermal grease.
Panda: Day 2, i feel not good with this, I click uninstall .

The only program that maxed out my CPU was Immunet. It's not a fan issue at all. Every other program, including heavy graphics editors and other a/v and malware scanning programs like Malwarebytes and Kaspersky, runs cool as a cucumber.

Glad you're happy with Immunet but that's way more work than I care to put in just to get an A/V program to function. And there's still unanswered questions/issues even after you did all that. Peace out.

Edited June 3, 2020 by Sam042955

[Sam042955]

2 hours ago, Frank_ said:

Ok, a manual scan goes to 100% cpu usage but my temperature goes not higher as with a stress test.

Exactly! I didn't specify that I was referring to a manual scan, but that's when I noticed it. And as far as temps go...with Panda the Core Temp utility indicated around 155 degrees F. With Immunet it was closer to 180-ish F. Not dangerous but coupled with the 100% CPU usage I wasn't thrilled. No other A/V ever maxed out my CPU like Immunet. But then again I always stayed away from the heavy hitters like BitDefender, McAfee, Kaspersky, etc. (I think I'm using AdAware Free with an old XP machine but that's rarely turned on so I can 't say for sure if that's what I'm using or not.)

[zombunny2]

Hey all,

For a more "generic" way to start/stop Immunet, you can do the following (possibly only works in Windows 10, I haven't tried on earlier versions * ) :

Stopping Immunet

From the command line:

wmic service where "name like 'Immunet%'" call stopservice

or from a batch file:

wmic service where "name like 'Immunet%%'" call stopservice

(Re-)Starting Immunet

From the command line:

wmic service where "name like 'Immunet%'" call startservice

or from a batch file:

wmic service where "name like 'Immunet%%'" call startservice

The advantage of these is you don't need to know what version of Immunet you're using, so you don't need to work out the new service name after upgrades or edit any scripts you have.

I have a custom script that downloads some of the Securiteinfo, Sanesecurity and RFXN custom databases, stops Immunet, copies them to Immunet's "ClamAV" dir, and restarts Immunet. By identifying the "newest" ClamAV dir and using the more-generic way of stopping the service, my script doesn't need editing every time Immunet upgrades. For my case, this increases Immunet's static file detection rate from about ~75% to >95%.

I originally worked this out a while ago because I did a couple of upgrades where the Immunet service changed name from something like "ImmunetProtect" to "Immunet 6.0.4"

---

* I don't know much about Windows as I've been primarily a Unix/Solaris/GNU-Linux user for both work and play since the late 1990s. I only maintain a Windows installation for the tuning software that allows me to flash custom maps to my car's ECU.

Edited June 8, 2020 by zombunny2
stupid automatic creation of smileys from punctuation

[novirus]

On 5/31/2020 at 11:22 PM, cisco90 said:

uninstall , reboot , install. fixed it all for me. 

failed after a week

[novirus]

On 6/14/2020 at 4:16 AM, Frank_ said:

• Immunet Update does not work
• ClamAV is outdated
• Monitor Network Connections is removed from options
• Quarantine Behavior is removed from options
• No popup informations about virus detection, new updates, failed updates...
• i've also sent the update issue to Cisco support

Two Weeks Later...
no thank you, no reactions, no informations

With Immunet 7.0.2 you had a really useful one
and resource-saving antivirus software provided free of charge.
In my opinion, the update to version 7.2.8 has made this product unusable and is now much more of a security problem.
I have never seen anything like it in 30 years.
Share the source code with the community, bury this project in your archives or whatever.
I know it's free but it doesn't matter.
Wikipedia told me how much profit you made, you also need something to make losses.

I hope you do not use Immunet for this...
https://blog.talosintelligence.com/2019/07/lets-destroy-democracy.html

hehehe

maybe  try chinese system ,talos 

or  soviet system

 

they want socialism

 but i aint paying for them

i saw somewhere immunet pro  (paid)in works 

 

just  its maybe this way,,,broken system so all buzz off

 

 

i dont know

 

 

[ritchie58]

Everyone is entitled to there opinion Frank. What I would like to see is more input from some knowledgeable support staff helping users with there technical issues.

I'm the forum moderator for this site but I've been thrust into the role of doing the duties of a support person to the best of my abilities. I've been getting almost no help for over several months now! I have no clue as to why that's happening! The admin Rob T was a great help on the site but he's been M.I.A. since April.

That certainly isn't the first time this has happened in the years I've been doing this. "It does get 'rather frustrating' when I get no assistance at all on the site!!"

[Valnat]

9 hours ago, ritchie58 said:

Everyone is entitled to there opinion Frank. What I would like to see is more input from some knowledgeable support staff helping users with there technical issues.

I'm the forum moderator for this site but I've been thrust into the role of doing the duties of a support person to the best of my abilities. I've been getting almost no help for over several months now! I have no clue as to why that's happening! The admin Rob T was a great help on the site but he's been M.I.A. since April.

That certainly isn't the first time this has happened in the years I've been doing this. "It does get 'rather frustrating' when I get no assistance at all on the site!!"

You made a great Job here Ritchie, you help a lot this community. Perhaps cisco doesn't have someone managing support of immunet. It seems when they have a free time they visit here to see what is going on.

[ritchie58]

Thanks for the encouraging words guys! "I do really appreciate it!"

It is rather obvious by now that Immunet is not getting the priority it once did by the Cisco/Sourcefire management.

I guess one can only hope that things will eventually improve and there is more input from the support staff.

Best wishes, Ritchie...

[C-N]

Fixed my boxes with help from Fank's post see the below:

    1. Stop the Immunet Service --> net stop ImmunetProtect_7.3.0
    2. Add "ReceiveTimeout 240" to freshclam.conf in "C:\Program Files\Immunet\clamav\0.102.1.76"
    3. Delete old Database files bytecode.c*, daily.c*, main.c*, lastupd and update.log
    4. Start the Immunet Service --> net start ImmunetProtect_7.3.0
    5. Hit update now in Immunet GUI & wait for it to check for updates & download daily, main ....... everything again

Messing about I discovered I could not manually run freshclam from cmd as it kept timing out at 60 seconds. This lead me to this post:

https://manpages.debian.org/experimental/clamav-freshclam/freshclam.conf.5.en.html

I figured I'd give adding "ReceiveTimeout" & 240 thinking this would be seconds just below "ConnectTimeout 5" in the freshclam.conf file.

All working fine now still using clamav 0.102.1 that Immunet 7 was built with rather than the latest 0.102.4. I'm ok with this but should be easy enough to update from the portable zip on ClamAV downloads for those that need the latest.

Edited August 16, 2020 by C-N

[ritchie58]

Hey guys,

Out of curiosity I decided to give it a shot & reinstall Immunet since not as many folks seemed to be reporting update issues recently. That was a mistake.

Immunet seemed to be normally fully functional for a number of days until tonight. I was starting to get pleasantly optimistic but...same stuff.

The Scan Now tab is greyed out & the Updater window seems to be non-functional now (see images). I tried doing several re-boots, a good system cleaning & defrag to no avail. That also means that cloud lookups are not happening either. Bummer!

So I did an uninstall once again. For me, I'm not trying a new reinstall until the new build is available, period!

 

[ritchie58]

Hi Frank,

Thanks for responding. You say that 7.0.2 seems to be working for you? That makes me curious because I used the latest bootstrapper and it downloaded & installed 7.0.2. first. Normally with the bootstrapper installer you should automatically get the newest build.

Afterward I got the notification with the UI that there is a new build available (7.3.0) which I updated to. Obviously that wasn't a hot idea!

With this revelation I would recommend that anyone that has build 7.0.2 & it seems to be functional "NOT UPDATE to build 7.3.0 then!"

It's has been increasingly quieter in general with the entire forum actually. I believe that's due to Immunet's user base diminishing as more people experience the same issues that have been going on for months now.

I do hold out some hope the the next build won't be such a disaster & maybe start getting some new users and winning back some former users too perhaps.

[ritchie58]

I hate to see you go Frank but I can't really blame you though. Everyone has only so much patience before it's expended.

It may not take that much time (I sincerely hope) to get the new build rolled out so I hope you check back from time to time to see what's going on.

Best of wishes, Ritchie...