False Positive While Installing Thunderbird (3.1.9)

[TimPlaz]

I continue to receive a pop-up alert for the file when I download directly from Mozilla's site (http://www.mozillamessaging.com/en-US/). I assume this is a false positive cosidering Mozilla's history and reputation.

[Guest Orlando]

Hi,

 

We have some problems with Thunderbird, for now put the Thunderbird in the exclusion (go in settings). However I have reported.

Have you got the FREE or PLUS version?

 

Orlando

[Criggie]

Thunderbird 3.1.10 English/UK variant downloaded from the mozillamessaging.com website reports w32.dropper

Host is windows XP 32 with SP3.

 

And simply adding an exclusion for the installer does not work... the false positive happens for "setup.exe" out of the extracted files, which goes in a randomly named subdirectory of temp.

So, the only workaround was to uninstall immunet, install thunderbird, reinstall thunderbird. Not a suggestion I'd put in front of a customer.

[Guest Orlando]

Hi Criggie,

 

The file is whitelisted, you should clean your Immunet cache, use Immunet Protect Fix Tool (check 1-2 points), if it doesn't work, because it's a beta, please foolow this guide to fix it manually:

 

Open CMD as Administrator (if you use Vista or Windows 7) and type:

1) net stop immunetprotect

2) delete ...\Immunet\history.db

3) delete ...\Immunet\cache.db

4) net start immunetprotect

or restart your computer.

 

Orlando