Immunet won't turn on

[Robert VO]

I can't get Immunet to turn on.  It was after update.  I uninstalled and reinstalled but that doesn't work.

[ritchie58]

I had to create a new allow rule with my firewall for Immunet's process sfc.exe with version 7.3.0. Make sure that your firewall or other security software isn't blocking any of Immunet's processes which are sfc.exe, iptray.exe, cscm.exe & freshclam.exe (if using the ClamAV module).

If  you're sure that's not the issue did you try a clean uninstall? If not, try doing another uninstall but when asked by the uninstaller if you plan to reinstall Immunet again choose the "NO" option instead. You will have to reconfigure the settings to the way you had them, add any custom exclusions you may have been using and recreate any scheduled scan(s). Let us know if this was unsuccessful for you.

Best wishes, Ritchie...

[Robert VO]

Thanks, I tried that and it says immunet and Windows Defender turned off.  When I go to turn it on it won't let me.

 

[ritchie58]

Mmm. That is very odd! Try accessing "Services" (click on Control Panel -> Administrative Tools -> Services) to see if Immunet is set to "Automatic" at startup. That's the setting you want.

Depending on the OS build you're using Defender will disable itself if another AV is installed. What is your OS anyway?

I don't want to scare you unnecessarily but another possible cause would be you installed Immunet on an already infected machine that's preventing Immunet from launching at startup now. That could also be the cause for Defender not launching too.

Some types of malware can & do have the ability to disable your currently or newly installed security software.

Immunet is "really great" at keeping an already clean machine that way but not so good if you did install the software when you were already infected with something I'm sorry to say.