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markusg

Problems Using Immunet (Linked To Forum)

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Hi,

sorry i can not find the right title for this.

i will discribe it.

when you have in emsisoft an problem to remove malware, there is an link to the forum. perhaps this is also an good idea for immunet.

perhaps you can use such feature also for other problems when the user gets an error message or something else.

i think this is much easier for the user and we can help fast i (i hope).

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Guest Armin Pasalic

This is an idea? Please post this in the "idea" topic forum mate.

Cheers!

Armin.

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Guest Armin Pasalic

We can.. but its better to start a new one in the Idea forum. Also, could you explain what you want to make Immunet better with this? tongue.gif

I dont understand your idea.tongue.gif Please explain, and I might add this to wishlist and send it to a moderator.wink.gif

Cheers!

armin.

 

 

 

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Guest Armin Pasalic

Aha, this idea is already taken. ;) We already have a "Forum" link from the Application. ;)

Cheers!

 

 

 

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ok, i will :-)

think you have a rootkit, this rootkit is hard to remove.

normaly the user has to search help in other forums, or perhaps we have luck and he/she comes to us.

when he/she gets help in an other forum he/she will perhaps uninstall immunet.

but when you have an alert window in immunet.: "failed to remove malware, please visit (forum link) for help" the user comes to this forum, this is also an first positive for the support.

when we are fixing the problem at the end, its the best, so the user, perhaps, will tell frends later: "immunet has an good and fast and helpfull support" so more user will use it... and so on.

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Guest Armin Pasalic

We have tech support by phone.wink.gif And submit problems/that kind. Also, Immunet cannot make this... they are not enough(30 - 40 people in the company) How can an expert be 24/7 online when they are important with fixing bugs and stuff, but I will ask a Moderator and see the answerwink.gif

Cheers.

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emsisoft has also only 30 people.

and the forum helpers. so when more works go to the forum, the stuff has not so much to do and can perhaps fix other problems.

and you are not realy thinking people from germany are calling to the USA this is to expensive

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