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Few Questions -New User

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Hi am new to the forums and had a few questions.I am curious as to the other software that immunet works along side.When originally downloading from the Immunet site.I noticed a small rectangle pop up at the bottom of screen that said this software may be harmful to your computer.I then went to file hippo and downloaded.The pop up did not appear.Was wondering if anyone knew why this would happen.I also have Mcafee installed on my computer.I`m pretty sure I read that it was compatible.Also I have noticed a slow down with browsers will doing a scan now.Immunet did pick up a few threats.2 of them were C\users\Appdata\local\low\microsoft\windows\temporary internet files\content.IE5\Y1BWUNSXUzzKWIT1 sh37.htm And same as first with IE5\Y1BWUNSX sh37.htm

Immunet has also just crashed during scan.Sorry for so much in 1 post. Thanks

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MXR, here is a list of compatible software that will run with the free version of Immunet:

Officially Supported Anti-Virus Packages

The following anti-virus packages have been tested to work alongside the Immunet Protect. Users should be able to install Immunet Protect alongside each of these packages and significantly increase their ability to detect viruses. In this case, "supported" means that Immunet will test these products in the QA environment and qualify that they co-install properly and work in tandem during normal operations without any obvious interference or resource drag. Supported products will get priority in the QA test/fix cycles and will get priority attention from Immunet Staff on the Community Forum.

 

ProductPlatform / SP32/64 AVG 8.5Windows XP SP2 / Vista32/64 AVG 2009/2010/2011 Windows XP SP3 / Vista SP1 / Windows 732/64 AVAST 4.6 Free Windows XP SP3 / Vista SP1 / Windows 732/64 AVAST 5.0 Free Windows XP SP3 / Vista SP1 / Windows 732/64 Avira Antivir 9Windows XP SP3 / Vista SP1 / Windows 732/64 Avira Antivir 10Windows XP SP3 /Vista SP1 / Windows 732/64 Norton (AV/360/IS) 2009Windows XP SP3 /Vista SP1 / Windows 732/64 Norton (AV/360/IS) 2010Windows XP SP3 /Vista SP1 / Windows 732/64 Mcafee AntiVirus (TP/SC) 2009Windows XP SP3 /Vista SP1 / Windows 732/64 Microsoft Security Essentials Windows XP SP3 /Vista SP1 / Windows 732/64 Trend AntiVirus 2010Windows XP SP3 /Vista SP1 / Windows 732/64 Kaspersky (AV/IS) 2010Windows XP SP3 /Vista SP1 / Windows 732/64 Comodo (AV/IS) 4.0Windows XP SP3 /Vista SP1 / Windows 732/64 Trend AntiVirus + AntiSpyware 2010(Windows XP SP3 / Vista SP1 / Windows 732/64 Trend Virus Buster 2010Windows XP SP3 / Vista SP1 / Windows 732/64 K7 Total Security 2010Windows XP SP3 / Vista SP1 / Windows 732/64

 

 

Unofficially supported products

Immunet runs along side a wide breadth of other anti-virus security products. However, in some cases, this can lead to problems from time to time. These problems will generally be listed on Immunet's Known Issues List. Users who encounter any compatability issues with an Immunet product and another security product are requested to please notify Immunet Support by email.

 

 

Unofficially Supported Anti-Virus Packages

 

Unofficially Supported Products are products that users have indicated work for them but that have not been tested by Immunet. In some cases, Immunet has received mixed reports regarding functionality issues. Generally, Immunet advises users to use Officially Supported Products with Immunet products, in order to avoid experiencing unexpected (and unwanted) results when using products that Immunet has not yet tested and do not currently support.

 

ProductPlatform / SP32/64 Webroot Internet Security Essentials 2010Windows XP SP332/64 Comodo Internet SecurityWindows XP SP2/SP332/64 PrevX 3.5Vista SP132/64 Spyware Doctor 6.1.0.447Windows XP SP332/64 Bit Defender AntiVirus 2010Windows XP SP332/64 Threatfire 4.5.24Vista SP132/64 Sunbelt VIPRE 3.2.2Vista SP132/64 Kaspersky Internet Security 2010Vista SP132/64 QuickHeal AntiVirus Plus 10.0Vista SP132/64 A-Squared FreeVista SP132/64 BluePoint Security 1.0.0.68Vista SP132/64 AhnLab V3 Intern Security 8.0Vista SP132/64 BullGuard 8.7Vista SP132/64 Online Armor Vista SP132/64 Symantec Endpoint Protection 11.0Vista SP132/64 That pop up window was most likely McAfee warning you because it didn't recognize Immunet as a legitimate product. It's best if you add McAfee's program files into the exclusion list for Immunet and do the same for McAfee. Add Immunet's program files into McAfee's exclusion list. That way they will recognize each other as safe programs. For the temp. files quarantined malware can hide in those files. They can be safely deleted since they are only temp. internet files. As far as Immunet crashing during a scan, if it occurs again I would recommend you send a diagnostic report to support. If you're not sure how to do that I can give you detailed instructions on how to do that if the need arises.

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Immunet did pick up a few threats.2 of them were C\users\Appdata\local\low\microsoft\windows\temporary internet files\content.IE5\Y1BWUNSXUzzKWIT1 sh37.htm And same as first with IE5\Y1BWUNSX sh37.htm

Immunet has also just crashed during scan.

Hi MXR,

I see, that you have quarantine problems with the file "sh37.htm". Yesterday WacoJohn had problems to send this file for analyzis, Immunet quarantined the file all the time. His problem can be read here:

http://forum.immunet..._4695#entry4695

I advised him finally to let the file be in quarantine until Orlando will arrive to this Forum. Hopefully Orlando is sleeping well now in Italy (time here in Europe is 04:49 AM). Keep your quarantined files in the quarantine until Orlando is attending this forum! I am now sending a PM to Orlando, so he will fix this problem¨for you! Pls, be patient!

Cheerrs,

sweidre

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Sweidre, I bet this is a FP but you never know until the files a truly analyzed. I ran into a similar situation a while back. The add-on for Firefox called ForecastFox Weather uses a Windows Temp file to store downloaded local weather data and Immunet was flagging the file as malicious since the file is modified by the add-on on a regular basis. I used the exclusion list to correct the problem. Temporary Internet Files can be deleted safely but if it truly is malware those files will be encrypted and/or actively running and I doubt it's going to be deleted by conventional means. In that respect your advice is sound to keep them in quarantine until a final determination is made.

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Sweidre, I bet this is a FP but you never know until the files a truly analyzed. I ran into a similar situation a while back. The add-on for Firefox called ForecastFox Weather uses a Windows Temp file to store downloaded local weather data and Immunet was flagging the file as malicious since the file is modified by the add-on on a regular basis. I used the exclusion list to correct the problem. Temporary Internet Files can be deleted safely but if it truly is malware I doubt it's going to be deleted by conventional means. In that respect your advice is sound to keep them in quarantine until a final determination is made.

Hi Ritchie,

Both WacoJohn & I thought (the day before yesterday) also that this file was a "false postive", because it was in a temporary folder. When WacoJohn tried to submit it for analyzis to the Immunet Lab, Immunet immediately quarantined it, so that WacoJohn could do nothing. Immunet quarantined the file all the time, whatever WacoJohn did, so we decided to leave the file in the quarantine, until Orlando would solve the problem. This file has exactly the same name and is also in a temporary folder. I have a few hours ago Pm:ed Orlando. But in fact Orlando should be at school by now! (Time here and in Italy is now 11:09 AM.) Unfortunately we have many hours time lag between Europe & USA/Canada. Where is the "Mountain Time"- zone? In the Appalachen Mountains or in the Rocky Mountains? I have no idea?

Cheers,

sweidre

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In the U.S. we have 4 time zones. Eastern, Central, Mountain and Pacific Standard Time. I live in the Eastern Standard Time zone and it's 5:54 AM here as of this writing so Mountain Standard time would be 3:54 AM. A two hour difference. Mountain Standard refers to the Rocky Mountains. I live in the foothills of the Appalachian chain.There's a lot of hills around here my friend but no craggy, snow capped peaks like you would find in the Rockies or the Alps. The Appalachian chain is one of the oldest mountain ranges on planet Earth. The Appalachians are believed to have been the highest mountains on Earth roughly 460 million years ago during the Ordovician Period when all the continents collided due to plate tectonics to form the super continent Pangaea. So concludes our lesson in geography boys and girls, lol!

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In the U.S. we have 4 time zones. Eastern, Central, Mountain and Pacific Standard Time. I live in the Eastern Standard Time zone and it's 5:54 AM here as of this writing so Mountain Standard time would be 3:54 AM. A two hour difference. Mountain Standard refers to the Rocky Mountains. I live in the foothills of the Appalachian chain.There's a lot of hills around here my friend but no craggy, snow capped peaks like you would find in the Rockies or the Alps. The Appalachian chain is one of the oldest mountain ranges on planet Earth. So concludes our lesson in geography boys and girls, lol!

Hi Ritchie,

Thanks for the lesson in the US geography! Yep, you are in PA which is placed in the Appalachian chain. Mountain Time is Rocky Mountain time then. OK! Both Sweden & Italy (Orlando) belong to the Western part of Europe, that is one hour ahead of Great Britain time (Greenwitch time) = GMT + 1 hour!

Cheers,

sweidre

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In the U.S. we have 4 time zones. Eastern, Central, Mountain and Pacific Standard Time. I live in the Eastern Standard Time zone and it's 5:54 AM here as of this writing so Mountain Standard time would be 3:54 AM. A two hour difference. Mountain Standard refers to the Rocky Mountains. I live in the foothills of the Appalachian chain.There's a lot of hills around here my friend but no craggy, snow capped peaks like you would find in the Rockies or the Alps. The Appalachian chain is one of the oldest mountain ranges on planet Earth. So concludes our lesson in geography boys and girls, lol!

Hi Ritchie,

Thanks for the lesson in the US geography! Yep, you are in PA which is placed in the Appalachian chain. Mountain Time is Rocky Mountain time then. OK! Both Sweden & Italy (Orlando) belong to the Western part of Europe, that is one hour ahead of Great Britain time (Greenwitch time) = GMT + 1 hour!

Cheers,

sweidre

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Guest Orlando

Hi MXR,

 

I just got back from school, send me a PM and I'll guide you in the right way, as I have done with WacoJohn.

 

Orlando

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Hi MXR,

 

I just got back from school, send me a PM and I'll guide you in the right way, as I have done with WacoJohn.

 

Orlando

 

 

Thanks you to all that have replied.Unfortunatly I had uninstalled Immunet already.I was concerned that there may have been a conflict with the two security softwares.I certainly am not a computer expert and did not want to create any major problems.Although I think it`s a great program.I also did not see Mcafee 2010 on the list.The other thing is Mcafee I dont believe has a Trusted list.Although you can trust through the firewall.I was thinking of possibley reinstalling but have to check a few things.Still wondering about the browsers.I think the pop up was from IE9?Also for added info for the company.There is a file that Immunet also was Qaurantining that is good.IT is Acufutls.dll.This .dll is from Beatcraft which is drum machine software.You can find a Post on this in the acoustica Beatcraft forums.If you need this info I can provide it.As I had to get this file cleared from Mcafee about 5 months ago in order to use it. Thanks again,Mxr

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Guest Orlando

Firs of all for report a FP (a safe file found as a virus) read this.

 

Can you post a screenshot of the pop-up?

 

Orlando

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Firs of all for report a FP (a safe file found as a virus) read this.

 

Can you post a screenshot of the pop-up?

 

Orlando

 

Hi Orlando, Here is the screen shot I recieve when downloading from Immunet.Also I was thinking I would love to have the added protection.i think Immunet is a great product to add to my security.I am just a bit worried about the browser slow down and potentail problem with Mcafee 2010.This product does not allow a trust feature to trust Immunet I believe.Any advice would be appreciated. Thanks MXRpost-3580-065396100 1302382890_thumb.jpg

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Guest Orlando

I know, IE9 pop-up this every file you want download (*.exe, *.bat ecc.), it's a normally procedure.

If you want again Immunet you can put McAfee folder in its exclusion (go into the settings and add the path of McAfee).

 

Orlando

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I know, IE9 pop-up this every file you want download (*.exe, *.bat ecc.), it's a normally procedure.

If you want again Immunet you can put McAfee folder in its exclusion (go into the settings and add the path of McAfee).

 

Orlando

 

O.k Thanks I was thinking of trying it out again.First I have a few questions.1)Is it compatible with Mcafee 2010.I did not notice on the above list.2)Would I be best served to install and leave installed at the default settings?Thanks again for your help. MXR

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I believe that if you add McAfee's program files into Immunet's exclusion list that they would be compatible. Double check to see if McAfee has an exclusion or safe file list to add Immunet's program files as well. You could start with the default settings for Immunet and see how things work out. Then if you notice a slow down or unexpected behavior there are a few tweaks that you can do. I use Panda Cloud Pro and since the introduction of the ClamAV detection engine I ran into a conflict. It was taking a long time for my start up programs to load because both cloud AV's were trying to update at the same time at start up which was taking up more bandwidth than my DSL service could handle. By turning off ClamAV and Automatic Updates for Clam I resolved that issue. Now I just turn Clam on and update when it's time to run a scan and then off afterward. I assume you are going to install the free version, right? I checked out your screenshot and Orlando is right. That is a normal security warning from your operating system browser and is safe to download Immunet.

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Guest Orlando

As you can read here McAfee 2010 isn't put (I can't do a confirmation), but you can try to install both and do a simple change into the settings, that is put both folder path in the respective exclusion of these products.

 

Orlando

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It has been more than 24 hours (my max memory capacity), so I cannot remember my ultimate resolution to temporary files (sh37.htm) being quarantined. Indeed, I had the same files quarantined by 3.0 and had big problems in providing them to Orlando. Sadly, I do not recall exactly how it all 'worked out'.

 

I just want to suggest this .. which I will try the next time it happens. Open 3.0 to its uhhhh .. own window. Click SETTINGS and turn off PROGRAM INSTALL, PROGRAM START, BLOCKING MODE, ETHOS, SPERO, CLAM AV ENGINE, TETRA ENGINE (if applicable).

 

This should basically 'pause' the entire product. Then, go to QUARANTINE and restore whatever is in there you are trying to access. You should then be able to 'send' it to Immunet .. however you choose to do so. I think they want such things zipped first.

 

Of course, to get everything running again, reverse all that you turned off. Logically, the file you restored 'should' be found again .. and quarantined again.

 

I have not tried this (yet) .. but thought I would post this ... that others might comment on it.

 

This brings to mind something I think the product needs .. EXIT .. or PAUSE .... or SUSPEND. 3.0 is about the only product I have installed that has no EXIT ... (that I know of) .. and I am sorta uncomfortable with that. I am going to post that in the right forum now.

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It has been more than 24 hours (my max memory capacity), so I cannot remember my ultimate resolution to temporary files (sh37.htm) being quarantined. Indeed, I had the same files quarantined by 3.0 and had big problems in providing them to Orlando. Sadly, I do not recall exactly how it all 'worked out'.

 

I just want to suggest this .. which I will try the next time it happens. Open 3.0 to its uhhhh .. own window. Click SETTINGS and turn off PROGRAM INSTALL, PROGRAM START, BLOCKING MODE, ETHOS, SPERO, CLAM AV ENGINE, TETRA ENGINE (if applicable).

 

This should basically 'pause' the entire product. Then, go to QUARANTINE and restore whatever is in there you are trying to access. You should then be able to 'send' it to Immunet .. however you choose to do so. I think they want such things zipped first.

 

Of course, to get everything running again, reverse all that you turned off. Logically, the file you restored 'should' be found again .. and quarantined again.

 

I have not tried this (yet) .. but thought I would post this ... that others might comment on it.

 

This brings to mind something I think the product needs .. EXIT .. or PAUSE .... or SUSPEND. 3.0 is about the only product I have installed that has no EXIT ... (that I know of) .. and I am sorta uncomfortable with that. I am going to post that in the right forum now.

Hi WacoJohn,

It confuses me a little bit, that you are coming on the thread of MXR and not on your own thread. On the other hand, I remember, that both you and MXR had similar problems with quarantined files ending with ..sh37.htm. Regarding your problem and MXRs problem, I asked Orlando for assistance. In both cases Orlando brought the issues to PM communications, so the results regarding you and MXR were not on any normal thread here in the forum. So I only know the beginning of your and MXRs problems. I took for granted, that both you & MXR got complete info in your PM communications with Orlando. So, only Orlando, MXR and you should know the outcome. You may contact MXR, but on the other hand maybe MXR does not know either. In Italy time is now 10:40PM as here in Sweden, so I doubt Orlando will visit this forum now. In fact, he should go to bed soon, because I understood, that he is very busy in school the coming days (my guess only: maybe he is in a final exam period just now). I suggest, that you & maybe MXR ask Orlando via a PM to him, that you need further information how everything was solved and in particular how you both should act when/if it happens again or sooner how to act to prevent it to happen at all! For sure, Orlando will give you detailed instructions what to do. (I do not know when his hectic period in school will be finished, though). I understand from your lines above, that you are not in any emergency situation right now, anyhow! You want to have detailed instructions how to act if it happens again. I think, it is best to wait for instructions from Orlando and not involve other persons in this for now! Have a chat with MXR to decide, if you together want to formulate a PM from you both to Orlando! Orlando will for sure reply, when he is not too busy! (If you want opinions from another source, let Orlando to get a chance to reply first!) Regarding EXIT, PAUSE, and SUSPEND you might write a post in the forum, preferably in category "Ideas" in order to improve Immunet Protect. Ideas (proposals) are always welcome and desirable! Thanks a lot in advance!

Cheers,

sweidre

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