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Keep your ideas coming

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Hi Immunet users, I'm the User Experience Researcher working on Immunet as well as Cisco's AMP for Endpoints. I want you to know that we're working on a UX update for you, so please keep posting your ideas on this forum. I'm reading all of them and will be taking them to our development team. Thanks!

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Hi Immunet_UX,

I posted a topic to include a VPN service with Immunet a while back. Here is a link to the original topic. https://support.immunet.com/topic/4437-include-a-vpn-service-with-immunet/

The reason why I'm mentioning this again is that with the covid-19 pandemic still occurring many more people are working from home, doing on-line shopping or banking then ever before! My idea was to create a new Plus (paid) version to include this service.

I do have another idea. Why not also include the TETRA module to this new Plus version as well. The old Plus version gave users the option to use this engine so I bet it wouldn't be that hard to include this engine once again. Could end up being a money maker for Cisco I think!

It is a fact that Immunet's user base was consistently much larger when a Plus & Free version was offered to the public.

What ever the outcome is I am glad to hear that Immunet is not being scrapped and l honestly look forward to working with you and your team in the future.

Regards, Ritchie...

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Hi Ritchie,

I just replied to your message! I'm also looking forward to working with you.

Thanks so much for these suggestions. I'm going to bring them to our team here. If anything else comes to mind, please send it along.

-AMP User Experience Research

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I do have something else that comes to mind actually.

It has been reported on numerous occasions that users of laptop, netbook, tablet PC"s or monitor that have a 4k screen resolution cannot easily (if at all) use Immunet's UI since it's so small.

This must be something that is hard to fix since it's been a known unresolved issue for some time.

If it's impossible for Immunet to be coded to automatically recognize the screen resolution a user has then would it be possible to add an extra toggle switch in Settings to go from normal to a up-scaled UI that 4k users can easily access? Another idea for you guys to make the product that much better if possible!

After all, the more users in the cloud community the better the efficacy for everyone!

Cheers, Ritchie...

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There has been another previously submitted idea regarding the UI that I always thought rather interesting.

Add some skin-able platelets with the UI to change the color & the setting to do so of course.

I think most users would like this custom personalization option besides the original folks that suggested the idea I bet.

I mean, it wouldn't have to be anything extravagant. Just a few basic color variations would do for most users that like this idea I would think.

 

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On 8/26/2020 at 7:26 PM, ritchie58 said:

It has been reported on numerous occasions that users of laptop, netbook, tablet PC"s or monitor that have a 4k screen resolution cannot easily (if at all) use Immunet's UI since it's so small.

Yes, I have heard about this issue. I can't make promises, but it's possible there will be a fix coming for this soon. Let me poke around.

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On 9/16/2020 at 7:32 PM, ritchie58 said:

There has been another previously submitted idea regarding the UI that I always thought rather interesting.

Add some skin-able platelets with the UI to change the color & the setting to do so of course. 

I think most users would like this custom personalization option besides the original folks that suggested the idea I bet.

I mean, it wouldn't have to be anything extravagant. Just a few basic color variations would do for most users that like this idea I would think.

 

This is so fun! I'll add it as a suggestion in an upcoming report I'm working on.

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Glad to hear that you're looking into the 4k screen issue Barbara. "I think that would be 'really cool' if this issue can be put to rest once & for all if at all possible!"

Although users are still encountering update issues with the current 7.3.0 build which I find continually disconcerting.

For that reason, I am "SO" looking forward to the new build being rolled-out but I would also like for you guys to take the necessary time for "comprehensive alpha testing" to make sure there are no serious bugs to the new build before a public release.

Something that was sorely lacking with the current build I believe & I would hate to see a repeat of that scenario. Yikes!

Best wishes, Ritchie...

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Another idea if I may.

Increase the different language strings for the UI to include most major global languages. This would help increase the user base no doubt.

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I thought of yet another Idea that some users might appreciate.

Add a dedicated CMD Command-line scanner to Immunet. That would be something useful for power users & IT technicians.

Cheers, Ritchie...

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I stopped using Immunet a while ago due to its unreliability, but had previously been using it since its pre-Clamav, pre-Sourcefire, pre-2.0 days. Virtually the public beginning. I check here periodically to see if things have improved, but haven't reinstalled it yet.

I definitely second the option of a commandline version, however before adding any new features or messing with the interface, it's imperative that Cisco/Sourcefire/whoever addresses two show-stopping issues:

1. The relentless bugs - e.g. losing files upon quarantine (inability to restore), the blank alert boxes when the user's locale is set to an Asian language, the myriad update issues that get constantly reported but never fixed, and the serious oversights such as when the devs accidentally got rid of the "ask me" option upon detection. These things all erode confidence in a piece of software with immense power: if it malfunctions, it could let malware through, or even worse, destroy legitimate files itself!

2. Decide whether you can be bothered (or are even able) to develop and support it. Users need to know if this software is abandonware or current, and they also deserve to know whether you have the resources to do it. Over the last decade or so, it's spent a couple of clear periods of time where it seemed distinctly abandoned and unsupported, although the cloud infrastructure seemed to still be online. Even to this day, no one knows what the devs are doing, or if they're even doing anything at all. Devs occasionally pop up on here, seem really competent and helpful, and then mysteriously disappear (e,g, RobT), leaving no official Cisco staff offering support, just enthusiasts like Ritchie doing their best.

IMHO it would be better to let Immunet die, and offer no "free" product whatsoever, than to waste your limited resources giving users a false sense of security by continuing to put out a shoddy product. Otherwise, you waste your own resources and actually do your users harm. It doesn't matter if it's free, you should either put out an acceptable product or divert your resources to your paid products such as AMP. It does far more harm to put out a bad free product than no product at all. Even if it's free, it should still work. If you can't put out something good for free, then don't. It'd be better for you and the users, to just charge people for AMP or revive Immunet Plus.

For goodness' sake, please either cure Immunet or put it out of its misery once and for all. The new features, new UI, new logs etc. are too many steps ahead. Until you fix Immunet's 2 core issues, they're just wasting time on unnecessary fluff.

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...but seeing as we're on "keep your ideas coming", I'll add to the suggested new features, based on the assumption that Cisco decides to bug-fix and allocate some resources to Immunet, so will be capable of implementing them:

A toggle-switch in the UI that enables/disables integration with the Windows Security center.

Malwarebytes has this option. This means that you can choose to use the product alone (integrate with security center) or as a companion app (don't integrate with security center).

At present, Immunet integrates with the security center, which means that you can't use it in tandem with Windows Defender at all (it disables WD automatically). Also, if you use it as a companion to another AV, Windows security center warns you that you shouldn't run two AV at the same time. Of course, this warning is unnecessary because Immunet is designed as a companion AV. Additionally, one of the best use-cases for Immunet free would be as a companion to boost Windows Defender's detection-rate!

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