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AntonYS

False positive alert on Yousician installer/launcher

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Hi!

We have some user reports stating that Immunet incorrectly flags our installer/launcher binaries as malware. I'm attaching both of the files here. Could you please have a look and whitelist those? 

Thanks a lot!

Yousician.zip

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Yeah, I've heard of Yousician before actually. It's a musical educational app.

We do have a dedicated False Positive site at the included URL that you can submit the data to for further investigation. You will need the correct SHA256 hash for the software to submit the FP report however. https://www.immunet.com/false_positive

Regards, Ritchie...

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Thanks Ritchie!

No luck submitting though the website you mentioned :( Getting the following error on clicking Submit button

image.png.74ed9cf0e6ca4c381d769f8ec4e60967.png

Not very informative, so not quite sure what goes wrong. 

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Hi Anton & thanks for reporting this! Great idea to include the screen grabs for documentation purposes!

"Wow, that is weird!" I'll let the developers know that the False Positive URL seems to be non-functional at this time but it seems that anything currently wrong with Immunet seems to be a rather low continuing priority with Cisco regrettably.

At this point I would suggest you try and create custom Exclusion rules with Immunet for the the file(s) in question that are getting quarantined.

First open the UI -> click on the underlined word Quarantine -> find the quarantined file(s) with the right side dialog box and just click on the file(s) & choose the "Restore" option -> click Apply -> click Close. This will automatically move the files to Immunet's Exclusion list & will no longer be scanned. 

I know that's a less than desirable alternative but that should work to install & use the software.

Best wishes, Ritchie...

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Hello Anton,

I was told that it might have been just a temporary server glitch but they are looking further into the matter. I wouldn't blame you if you didn't want to but if you could try and submit that data one more time to confirm this, that would be greatly appreciated by me. I'd like to know that the URL is functional for sure.

Regards, Ritchie...

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