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artedge

Immunet 3.0 Does Not Acknowledge Updating

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When I select "UP DATE NOW" option, Immunet 3.0 contacts your system and then updates if necessary. Problem is that the program window does not record this updating and remains indicating "NOT UP DATED" below the standard exclamation symbol. The date and time are also not updated. I have just updated (program indicated signatures updating) and the time/date is 14/04/2011 8:25AM. The program still indicates 3/04/2011 6:19:15PM

 

Operating System: Windows XP Professional SP3

Program version: 3.0.1.5970

Internet: DSL plus

Active: Ethos, Spero & Tetra are ON.

ClamAV is OFF.

Monitor Program Install and Monitor Program Start are OFF.

Blocking mode is ON.

Cloud Notifications is ON.

 

Any suggestions to rectify this problem?

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When I select "UP DATE NOW" option, Immunet 3.0 contacts your system and then updates if necessary. Problem is that the program window does not record this updating and remains indicating "NOT UP DATED" below the standard exclamation symbol. The date and time are also not updated. I have just updated (program indicated signatures updating) and the time/date is 14/04/2011 8:25AM. The program still indicates 3/04/2011 6:19:15PM

 

Operating System: Windows XP Professional SP3

Program version: 3.0.1.5970

Internet: DSL plus

Active: Ethos, Spero & Tetra are ON.

ClamAV is OFF.

Monitor Program Install and Monitor Program Start are OFF.

Blocking mode is ON.

Cloud Notifications is ON.

 

Any suggestions to rectify this problem?

Hi artedge,

Maybe you are updating from a Beta- version! If so, I think, that a clean uninstall is needed prior to installing a new version! Check with RobT by using PM (personal message)!

Cheers,

sweidre

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Hi artedge, this is a known bug. During a product version update (e.g. 3.0.0 -> 3.0.1) the "updated" status is reset and won't be changed until you download new definitions. So if your defs were fully up-to-date before you did the product update you may have to wait a day or so before new defs become available.

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Thanks for responses.

 

No problem with Beta version as I installed version 3 only. Initially I used Free version for about 1 month and ran it in parallel with Trend Security. I then uninstalled Trend and purchase the Plus license. I activated the various additional options relating to "Plus". The updates including ClamAV and Tetra signatures downloaded normal. Since then there have been further updates but the "Last UpDate" date do not acknowledge this. I am pretty sure that my program is updated because when I repeat the "Fix It" command, a window appears, checks with Immunet site and advises me that I am up to date!

 

I guess I will remain confident and wait until the next program update rectifies this minor bug.

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