Tony Tea Posted April 14, 2011 Report Share Posted April 14, 2011 Here we go again Last night I received the message 'new version 3.0.1.6056. is available'. After the new install I was instructed to reboot for the changes to take place. I was pleased to see that the annoying box in the left top corner had vanished BUT now I am stuck with the yellow warning that I need to update. When clicking to update I am told all the latest updates are already installed but the yellow warning remains : Also, the rootkit scanner still doesn't scan (since the move from version 2.0. to 3.0 but tells me that it has scanned. I would try an new install from scratch but I still remember all the problems I had trying to get back to 'plus status'when changing from 2.0 t0 3.0. I have tried to attach information file but can't. Link to comment Share on other sites More sharing options...
Tony Tea Posted April 14, 2011 Author Report Share Posted April 14, 2011 Update -At 12.20pm GMT I updated manually, Immunet found the daily defintion, downloaded successfully; Yellow warning icon remains -saying 'last updated never'. What a pity. there was never a problem with the original Immunet plus 2.0 Link to comment Share on other sites More sharing options...
Guest Orlando Posted April 14, 2011 Report Share Posted April 14, 2011 Try to clear the cache of it: 1- START --> search CMD and run it as Administrato (in Windows 7 or Vista); 2- Type: 1) net stop immunetprotect 2) delete ...\Immunet\history.db 3) delete ...\Immunet\cache.db 4) net start immunetprotect Orlando Link to comment Share on other sites More sharing options...
Tony Tea Posted April 14, 2011 Author Report Share Posted April 14, 2011 Try to clear the cache of it: 1- START --> search CMD and run it as Administrato (in Windows 7 or Vista); 2- Type: 1) net stop immunetprotect 2) delete ...\Immunet\history.db 3) delete ...\Immunet\cache.db 4) net start immunetprotect Orlando Tried what you suggested CMD (I am using xp sp3)) the command to stop immunetprotect worked but no other input was accepted? Link to comment Share on other sites More sharing options...
Tony Tea Posted April 14, 2011 Author Report Share Posted April 14, 2011 Tried what you suggested CMD (I am using xp sp3)) the command to stop immunetprotect worked but no other input was accepted? OK -I have managed to delete cache and history.db. reconnected, performed quick scan -ok, Rootkit scan still not functioning but says completed and when I try to update I get 'Initialization Failed with code0. Looks like I will have to give up on what was a really sweet programme. Very sad Link to comment Share on other sites More sharing options...
Guest Orlando Posted April 14, 2011 Report Share Posted April 14, 2011 Please, report this issue in our section: "Immunet Support (Issues/Defects)" Orlando Link to comment Share on other sites More sharing options...
Tony Tea Posted April 14, 2011 Author Report Share Posted April 14, 2011 According to the top of this web page this is the Immunet Support (Issue/Defects) page. I don't understand your request for me to report it in the same section? Link to comment Share on other sites More sharing options...
Guest Orlando Posted April 14, 2011 Report Share Posted April 14, 2011 Please report this bug in a new post here. Orlando Link to comment Share on other sites More sharing options...
Guest Orlando Posted April 14, 2011 Report Share Posted April 14, 2011 Hi again, This bug is already known, here. Orlando Link to comment Share on other sites More sharing options...
aroe Posted April 14, 2011 Report Share Posted April 14, 2011 Thanks for bringing this issue to our attention, the bug has been logged and we will fix it. You are fully protected even though the Immunet User Interface disagrees. The issue here is that a new set of Clam AV definitions need to be downloaded and installed before the User Interface protection status will update. These definition updates are released regularly (close to daily I believe). So your protection status will change when a new version of Clam AV definitions are released. I hope that this helps to alleviate your concerns, we are following this issue closely. Best regards, Anthony Link to comment Share on other sites More sharing options...
Tony Tea Posted April 15, 2011 Author Report Share Posted April 15, 2011 Thanks for the heads up Anthony. I will hang on for a couple days. If this doesn't happen and I fully uninstall - how do I get back to plus status with minimum hassle? It wouldn't recognise my key code last time. I am considering this because the Rootkit still doesn't actually read files; just says scan completed successfully. Thanks again for your's and Orlando's efforts. Link to comment Share on other sites More sharing options...
Rob.T Posted April 15, 2011 Report Share Posted April 15, 2011 Hi Tony, after digging into this yesterday found this was due to an interface bug. Further information and a fix is available here: http://forum.immunet.com/index.php?/topic/947-3016056-last-updated-icon-always-displays-not-updated/ Link to comment Share on other sites More sharing options...
Tony Tea Posted April 16, 2011 Author Report Share Posted April 16, 2011 Hi RobT I found the work around last night elswhere in the forums, followed the cut and paste directions and all is well again! I also replied there to thank you. Link to comment Share on other sites More sharing options...
Tony Tea Posted April 19, 2011 Author Report Share Posted April 19, 2011 Hi RobT I found the work around last night elswhere in the forums, followed the cut and paste directions and all is well again! I also replied there to thank you. I hate to moan yet again, but since using the work around - everything looks ok and green and scans tell me they're working fine - BUT Immunet has not been updating definitions unless I manually check for them. When new definitions are found manually, it downloads them and reports - updated successfully; however, the 'last updated' circle still reports - last updated 15/4. That is when I followed the work around instructions. I have just downloaded a new set of definitions on the 19/4 and the date in the green circle hasn't altered. Any similar reports from the community? Link to comment Share on other sites More sharing options...
kik Posted April 28, 2011 Report Share Posted April 28, 2011 Hi Tony, after digging into this yesterday found this was due to an interface bug. Further information and a fix is available here: http://forum.immunet.com/index.php?/topic/947-3016056-last-updated-icon-always-displays-not-updated/ I have the new update and it was fine for about a week. Now it says it's updated but I still have a yellow icon. Then it attempts tp load a "bytecode" and then indicates "unable to update" Can this be fixed? Please help! Link to comment Share on other sites More sharing options...
Guest Orlando Posted April 28, 2011 Report Share Posted April 28, 2011 I have the new update and it was fine for about a week. Now it says it's updated but I still have a yellow icon. Then it attempts tp load a "bytecode" and then indicates "unable to update" Can this be fixed? Please help! Hi, Try to use Immunet Protect Fix Tool. Orlando Link to comment Share on other sites More sharing options...
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