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Tony Tea

Problem After Downloading Official Update 3.0.1.

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Here we go again :rolleyes: Last night I received the message 'new version 3.0.1.6056. is available'. After the new install I was instructed to reboot for the changes to take place. I was pleased to see that the annoying box in the left top corner had vanished :) BUT now I am stuck with the yellow warning that I need to update. When clicking to update I am told all the latest updates are already installed but the yellow warning remains : Also, the rootkit scanner still doesn't scan (since the move from version 2.0. to 3.0 but tells me that it has scanned. I would try an new install from scratch but I still remember all the problems I had trying to get back to 'plus status'when changing from 2.0 t0 3.0. I have tried to attach information file but can't.

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Update -At 12.20pm GMT I updated manually, Immunet found the daily defintion, downloaded successfully; Yellow warning icon remains -saying 'last updated never'. What a pity. there was never a problem with the original Immunet plus 2.0

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Guest Orlando

Try to clear the cache of it:

 

1- START --> search CMD and run it as Administrato (in Windows 7 or Vista);

2- Type:

1) net stop immunetprotect

2) delete ...\Immunet\history.db

3) delete ...\Immunet\cache.db

4) net start immunetprotect

 

Orlando

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Try to clear the cache of it:

 

1- START --> search CMD and run it as Administrato (in Windows 7 or Vista);

2- Type:

1) net stop immunetprotect

2) delete ...\Immunet\history.db

3) delete ...\Immunet\cache.db

4) net start immunetprotect

 

Orlando

Tried what you suggested CMD (I am using xp sp3)) the command to stop immunetprotect worked but no other input was accepted?

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Tried what you suggested CMD (I am using xp sp3)) the command to stop immunetprotect worked but no other input was accepted?

OK -I have managed to delete cache and history.db. reconnected, performed quick scan -ok, Rootkit scan still not functioning but says completed and when I try to update I get 'Initialization Failed with code0. Looks like I will have to give up on what was a really sweet programme. Very sad :(

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Guest Orlando

Please, report this issue in our section: "Immunet Support (Issues/Defects)"

 

Orlando

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According to the top of this web page this is the Immunet Support (Issue/Defects) page. I don't understand your request for me to report it in the same section?

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Thanks for bringing this issue to our attention, the bug has been logged and we will fix it. You are fully protected even though the Immunet User Interface disagrees. The issue here is that a new set of Clam AV definitions need to be downloaded and installed before the User Interface protection status will update. These definition updates are released regularly (close to daily I believe). So your protection status will change when a new version of Clam AV definitions are released.

 

I hope that this helps to alleviate your concerns, we are following this issue closely.

 

Best regards,

 

Anthony

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Thanks for the heads up Anthony. I will hang on for a couple days. If this doesn't happen and I fully uninstall - how do I get back to plus status with minimum hassle? It wouldn't recognise my key code last time. I am considering this because the Rootkit still doesn't actually read files; just says scan completed successfully. Thanks again for your's and Orlando's efforts.

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Hi RobT

I found the work around last night elswhere in the forums, followed the cut and paste directions and all is well again! I also replied there to thank you. :)

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Hi RobT

I found the work around last night elswhere in the forums, followed the cut and paste directions and all is well again! I also replied there to thank you. :)

I hate to moan yet again, but since using the work around - everything looks ok and green and scans tell me they're working fine - BUT Immunet has not been updating definitions unless I manually check for them. When new definitions are found manually, it downloads them and reports - updated successfully; however, the 'last updated' circle still reports - last updated 15/4. That is when I followed the work around instructions. I have just downloaded a new set of definitions on the 19/4 and the date in the green circle hasn't altered. Any similar reports from the community?

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Hi Tony, after digging into this yesterday found this was due to an interface bug. Further information and a fix is available here:

http://forum.immunet.com/index.php?/topic/947-3016056-last-updated-icon-always-displays-not-updated/

I have the new update and it was fine for about a week. Now it says it's updated but I still have a yellow icon. Then it attempts tp load a "bytecode" and then indicates "unable to update" Can this be fixed? Please help!

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Guest Orlando

I have the new update and it was fine for about a week. Now it says it's updated but I still have a yellow icon. Then it attempts tp load a "bytecode" and then indicates "unable to update" Can this be fixed? Please help!

 

Hi,

 

Try to use Immunet Protect Fix Tool.

 

Orlando

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