sbs Posted April 16, 2011 Report Share Posted April 16, 2011 On Windows 7 SP1 Fr-Fr updating opera to the latest version breaks it with a error in module 9. Uninstalling immunet restore Opera function. Link to comment Share on other sites More sharing options...
Guest Orlando Posted April 16, 2011 Report Share Posted April 16, 2011 Please report bug following this guide. Orlando Link to comment Share on other sites More sharing options...
sbs Posted April 16, 2011 Author Report Share Posted April 16, 2011 The support file is 22MB and has been uploaded to edwin's upload webpage. Same applies to the windows update issue. BTW the support upload page is limited to 10MB uploads which is not enough for my diag file. Link to comment Share on other sites More sharing options...
Guest Orlando Posted April 16, 2011 Report Share Posted April 16, 2011 Please send an email to support at immunet.com with support file. Orlando Link to comment Share on other sites More sharing options...
Rob.T Posted April 18, 2011 Report Share Posted April 18, 2011 Hi SBS, I've been looking into the errors you've reported with 3.0.1 and I'd like to consolidate them all into a single thread. From what I gather, your running Windows 7, 32 bit, fr-fr installation; and these are the errors your seeing: 1) Heavy Disk IO thrashing 2) Opera fails to update to version 11 with "error in module 9." 3) Windows Update does not list updates anymore, and displays error 0x8000005 when you try and check for new updates. Can you try these steps and see if they help: A) Open Immunet -> Settings -> set Blocking Mode to On -> Apply. This should help with the disk thrashing, and may offer improved performance on older drives, drives that are heavily fragmented or nearly full, and laptop (5400 RPM) drives. While still in the settings, go to Scan Settings and turn off "Scan Packed Files" and "Scan Archived Files." I noticed these were enabled in the support snapshot you uploaded. Turning them off will speed up the Opera and Windows Update installs, and may help C) Open an elevated command prompt by clicking Start -> All Programs -> Accessories -> Right click on "Command Prompt" and select "Run as administrator" D) open an elevated cmd window (and run "net stop immunetprotect" (without the quotes) E) right click on the Immunet tray icon and select hide. F) Delete c:\program files\Immunet 3.0\cache.db, history.db, and historyex.db. This will effectively clear your cache of any previously scanned files we might be FP'ing on. G) in the command prompt window from C, run "net start immunetprotect". Close the command window. H) Reboot, just to be on the safe side I) Try updating Opera. Also, can you tell me what version of opera your upgrading from? I've tried upgrading from Opera 10.00 in both English and French installs, but haven't been able to reproduce this J) Try running windows update. Please note which updates it's failing on (SP1?) K) If either of the updates fail please take a new support snapshot and email it to support at immunet dot com with the subject "For RobT: forum thread 955" (the support snapshot should be a lot smaller now), and I will continue looking into it. Link to comment Share on other sites More sharing options...
sbs Posted April 19, 2011 Author Report Share Posted April 19, 2011 Hi, I have reinstalled, in order to try what you suggested. So my operation sthis morning where: 1/ clean reboot to complete previous uninstall 2/ install immunet 3.0.1 Beta 2 64 bits 3/ Go to settings and set blocking, do not set archives and packed files 4/ Try scanning windows update : broken 5/ Start Opera : runs ok no update pending, so I can't just provoque one 6/ Try Dell Client System Update : broken 7/ Try generating a support request before uninstalling . Support Tool crashes : below is the "limited" crash info that comes in the windows crash diag popup 8/ uninstalled (full with prefs and info deletion). No reboot 9/ windows update works fine again, Dell Client system update as well. Support Tool Crash Info Signature du problème : Nom d’événement de problème: APPCRASH Nom de l’application: ipsupporttool.exe Version de l’application: 3.0.1.6056 Horodatage de l’application: 4d9e2f0f Nom du module par défaut: StackHash_99a9 Version du module par défaut: 6.1.7601.17514 Horodateur du module par défaut: 4ce7c8f9 Code de l’exception: c0000374 Décalage de l’exception: 00000000000c40f2 Version du système: 6.1.7601.2.1.0.256.48 Identificateur de paramètres régionaux: 1036 Information supplémentaire n° 1: 99a9 Information supplémentaire n° 2: 99a98b4214121613071cb5c06853448f Information supplémentaire n° 3: a47f Information supplémentaire n° 4: a47ff629e1ef34b8cd6176be7adf3eb0 Lire notre déclaration de confidentialité en ligne : http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c Si la déclaration de confidentialité en ligne n’est pas disponible, lisez la version hors connexion : C:\Windows\system32\fr-FR\erofflps.txt Link to comment Share on other sites More sharing options...
Rob.T Posted April 20, 2011 Report Share Posted April 20, 2011 Hi SBS, the support snapshot tool crashing is usually symptom of a bad installation. I'm sorry to have to ask this, but can you please do another uninstall/reinstall according to these instructions: Uninstall: 1) If you are using Windows XP: Start -> Settings -> Control Panel -> Add Remove/Programs If you are using Windows Vista/7: Start -> Control Panel -> Programs and Features 2) Find Immunet, right click on it, and select uninstall. 3) Complete the uninstall wizard. Once you complete the wizard you will be prompted with a message saying "Do you plan on installing Immunet 3.0 again? Clicking 'No' will delete all local data generated by Immunet including History and Quarantine files," make sure to select *No*. 4) If you are prompted to reboot, don't. 5) Check C:\Program Files for a directory called "Immunet" or "Immunet 3.0" or "ClamAV for Windows" and delete them if they still exist 6) Check C:\Windows\System32\Drivers for Trufos.sys, ImmunetProtect.sys, and ImmunetSelfProtect.sys and delete them if they exist. To re-install Immunet: 1) Please download and start this installer: http://download.immunet.com/push/immunet/ImmunetSetup.exe and start it. 2) Select the English language and click ok - this will get you the latest 3.0.1.6112 build. Sorry, but don't select French as this will get you an older version 2 build. 3) If you have a license, select the Plus/Trial mode (this should be selected by default), click next, select the "Do you already have a license Key?" selection button, and put in your license key. If you don't have a license, select either free or ClamAV. 4) Make any install option changes you like - most people usually go with the defaults. Click install. 5) Once the installation completes, click next. 6) Click close. You may be prompted to reboot - if you are go ahead and reboot. 7) After you're rebooted, re-enable blocking mode (the archive scanning options should be disabled by default). Now try the support diagnostic tool and let me know if it still crashes. If it dosen't crash anymore please try another windows update. Link to comment Share on other sites More sharing options...
sbs Posted April 24, 2011 Author Report Share Posted April 24, 2011 Hi SBS, the support snapshot tool crashing is usually symptom of a bad installation. I'm sorry to have to ask this, but can you please do another uninstall/reinstall according to these instructions: Uninstall: 1) If you are using Windows XP: Start -> Settings -> Control Panel -> Add Remove/Programs If you are using Windows Vista/7: Start -> Control Panel -> Programs and Features 2) Find Immunet, right click on it, and select uninstall. 3) Complete the uninstall wizard. Once you complete the wizard you will be prompted with a message saying "Do you plan on installing Immunet 3.0 again? Clicking 'No' will delete all local data generated by Immunet including History and Quarantine files," make sure to select *No*. 4) If you are prompted to reboot, don't. 5) Check C:\Program Files for a directory called "Immunet" or "Immunet 3.0" or "ClamAV for Windows" and delete them if they still exist 6) Check C:\Windows\System32\Drivers for Trufos.sys, ImmunetProtect.sys, and ImmunetSelfProtect.sys and delete them if they exist. To re-install Immunet: 1) Please download and start this installer: http://download.immunet.com/push/immunet/ImmunetSetup.exe and start it. 2) Select the English language and click ok - this will get you the latest 3.0.1.6112 build. Sorry, but don't select French as this will get you an older version 2 build. 3) If you have a license, select the Plus/Trial mode (this should be selected by default), click next, select the "Do you already have a license Key?" selection button, and put in your license key. If you don't have a license, select either free or ClamAV. 4) Make any install option changes you like - most people usually go with the defaults. Click install. 5) Once the installation completes, click next. 6) Click close. You may be prompted to reboot - if you are go ahead and reboot. 7) After you're rebooted, re-enable blocking mode (the archive scanning options should be disabled by default). Now try the support diagnostic tool and let me know if it still crashes. If it dosen't crash anymore please try another windows update. Hello, Just tried the above (there was an immunet folder in c:\programm to remove. there were no immunet files in c:\windows....\drivers). Support tools fails the same and windows update as well. -- sbs Link to comment Share on other sites More sharing options...
sweidre Posted April 25, 2011 Report Share Posted April 25, 2011 Hello, Just tried the above (there was an immunet folder in c:\programm to remove. there were no immunet files in c:\windows....\drivers). Support tools fails the same and windows update as well. sbs Hi sbs, I think, that the Immunet server has a hang problem (the number of members & threats are not changing at all). When the Easter holidays are comepletely over, hopefully you will get some help by the Immunet staff during US Mountain Time Workdays 9-5! Cheers, sweidre Link to comment Share on other sites More sharing options...
Rob.T Posted April 25, 2011 Report Share Posted April 25, 2011 Hi SBS, I'll PM email you directly on this. Link to comment Share on other sites More sharing options...
Rob.T Posted April 28, 2011 Report Share Posted April 28, 2011 For those following this thread, SBS's issues are now solved. He had a bad installation, possibly due to Immunet not being uninstalled correctly from the French versions of Windows. The solution was to uninstall and then manually delete c:\program files\Immunet before re-installing. Link to comment Share on other sites More sharing options...
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